Refund Policy
Last updated: 12/18/2025
Our Story Video is a creative service operated by Dead Set on Life LLC. Please review the following refund policy before purchasing.
Refund Eligibility
Refunds are available before recording begins.
Once recording has started or materials have been submitted, refunds are not available. This is because time and creative resources are committed once the process begins.
Cancellations and Pauses
If you need to pause or delay your project after purchase, please contact us. We will make reasonable accommodations whenever possible.
How to Request a Refund
To request a refund prior to recording, please contact us using the information below. Approved refunds will be issued to the original payment method.
Contact
For questions regarding refunds or cancellations, please contact:
Dead Set on Life LLC
hello@ourstoryvideo.com